Every single employee in your organization represents your brand and is responsible for how customers perceive it daily. It’s essential to make sure your customer-facing employees are equipped with the tools and know-how to create an exceptional customer experience. Here...
The most highly functioning organizations achieve their success because their employees are skilled and confident in the work they’re hired to do. So how can you ensure your employees are meeting the requirements of their job descriptions? A Training Needs...
You know how valuable training can be for your employees. And the numbers back it up. In fact, a recent Accenture study found that every dollar spent on training got a $4.53 return.1 That’s an ROI of 353%! But your...
Supervisor skills can be learned with training Front-line leaders are proving to have the most influence on the overall success of an organization. But what makes a good supervisor? Supervisors today find themselves in a unique position. They are charged...
Change is a constant in the workplace. Mitigating and dealing with change is an important skill that every manager – and employee – needs. As situations arise, it’s important to be able to handle them properly. And leading the change process can...
Your personal style is something that reveals who you really are. It’s important to have self-understanding in order to learn, grow, and get along with others. But being able to objectively look at yourself and determine what your style is...