Creating an Outstanding Customer Experience Instructor-Led Course

According to one report, 40 percent of consumers switched to buying from a competitor because of its reputation for great customer service, 55 percent cite great service, not product or price, as their primary reason for recommending a company, and 66 percent said that great customer service was their primary driver for greater spending.

The basis of good customer service is simple: treat customers with respect, make them feel confident and heard, provide the information they need, and make their shopping experience easy and satisfying. What makes it outstanding: providing quality service 100% of the time, making a personal connection with the customer, and surprising the customer (in a good way).

While creating an outstanding customer experience sounds simple enough, statistics prove it remains a challenge for most. In fact, one survey found that while 80 percent of companies believe they provide a “superior experience” to their customers, only 8 percent actually do according to their customers. This instructor-led training event will show you what you can do to create a consistently outstanding experience for every customer. This three hour-program offers workplace tips, self-assessment exercises, real-life scenarios, practice activities, and more.

Key Topics:

• Treating customers with respect.
• Making customers feel heard, understood, and confident that you will do your best to ensure the issue is taken care of.
• Providing the information they need.
• Making their shopping experience easy and satisfying.
• Resolving any issues quickly

Participants Will Learn:

• Establish a company culture that encourages employees to create an outstanding customer experience.
• Identify ways to show customers you care and to make every customer interaction memorable.
• Explore techniques for de-escalating issues and developing loyal customers through effective problem resolution.
• Discover how to ensure self-service systems offer the same outstanding experience as live customer interactions.

Ready to schedule your class?

• Add this item to your cart. Quantity of one for each class of up to 20 participants.
• Complete your order and check out. An HRDQ Customer Service Representative will contact you to schedule your session.
• You may also contact us to purchase and schedule your session.