Communicating as a Manager Instructor-Led Course

According to the American Management Association, a communication skills set is one of the six core competencies a manager needs to develop.

One reason is that effective communication between managers and employees is essential for an organization to succeed. Managers communicate so that their employees know what is expected of them, understand what it is that they’re doing correctly, and identify where they might need to improve. Clear communication also helps to increase employees’ motivation and commitment. The results of unclear communication can be costly: poor performance and work quality, inefficiency, inability to achieve goals, misunderstandings, frustration, disappointment, anger, reduced job satisfaction, and increased turnover.

Learning to communicate effectively with employees helps you to have better relationships with your employees, encounter fewer problems, and achieve your goals more easily, making you more valuable to your organization. The ability to communicate clearly is an essential management skill that can make your job more fulfilling and improve your career prospects. This instructor-led training event will provide you with the tools you need to be able to communicate better as a manager. This three hour-program offers workplace tips, self-assessment exercises, real-life scenarios, practice activities, and more.

Key Topics:

• What it means to listen actively and why it is essential for clear communication
• How to clearly convey your message so that employees have the required information to do their jobs
• How to communicate the results, actions, and behaviors you expect from employees
• Helping employees to develop and achieve performance goals through a collaborative conversation
• Techniques for providing useful, focused feedback on performance
• Helping employees to develop new knowledge and abilities
• How to use open communication to reduce the negative impacts of change

Participants Will Learn:

• Recognize the situations in which it is most necessary for managers to communicate with their employees.
• Understand the role of active listening in effective communication.
• Identify ways to convey your message.
• Effectively communicate performance expectations and performance goals.
• Coach employees and provide feedback.
• Facilitate the learning processes for employees as they take on new tasks.
• Implement strategies for communicating in times of change and uncertainty.

Ready to schedule your class?

• Add this item to your cart. Quantity of one for each class of up to 20 participants.
• Complete your order and check out. An HRDQ Customer Service Representative will contact you to schedule your session.
• You may also contact us to purchase and schedule your session.