Unfortunately, difficult conversations need to happen in the workplace. There are situations where someone has to be let go, told that they aren’t being promoted, or receive a poor performance review – common scenarios where a hard conversation is necessary. But despite their prevalence, these kinds of conversations don't have to be feared or dreaded – rather, they can be handled in such a way that increases self-confidence and encourages an environment of positivity.

Navigating Difficult Conversations introduces participants to a seven-stage process for taking control in tricky situations and minimizing negative backlash to affect an environment of reduced stress, increased trust, improved relationships, and higher productivity. With realistic examples and role-playing activities, this program helps participants as they prepare, carry-out, and close difficult conversations in the most productive manner. It leads them to embrace – rather than fear – confrontation and produces long-lasting benefits for both the employee and organization.

Learning Outcomes

Understand the nature of difficult conversations and what it takes to handle them
Identify the seven stages of handling difficult conversations
Use empathy in a way that minimizes negative responses and strengthens relationships
Apply best practices for preparing, initiating, and delivering the conversation
Discover how to generate solutions and bring the conversation to a close

Program Contents

What Conversations are Difficult?
What Does it Take to Handle a Difficult Conversation?
Stages of a Difficult Conversation
Preparing for a Difficult Conversation
Getting the Conversation Started
Carrying Out the Conversation

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For more information, see the Reproducible Training Library overview.

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The RTL is sold as an annual license for use by an organization for the training of its employees. The library may not be distributed, sold, shared, rented, or loaned. Consultants and training companies are not eligible for purchase of the RTL. Each year on the anniversary of your purchase, if your organization chooses to continue using the library, a renewal license must be purchased or all content use discontinued.

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Corporate – Organizations with 5,001-10,000 persons.
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Navigating Difficult Conversations (RTL)