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Handling Challenging Behaviors in the Workplace (RTL) | HRDQ

Handling Challenging Behaviors in the Workplace (RTL)

by HRDQ
$599.00

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What is the Reproducible Training Library (RTL)?

The RTL is a collection of downloadable and customizable courses for virtual and classroom instructor-led training, plus self study learning. This course is one of more than 80 courses in the RTL Complete Collection.

When making your purchase, choose the correct license based upon your total number of employees in your organization:

  • Business – Less than 5,000
  • Corporate – Between 5,001-10,000
  • Enterprise – More than 10,000

Course overview

In a study conducted by the consulting firm McKinsey, 59% of employees reported that they would be happier if their managers addressed problem employees, while only 7% believed their managers were doing so. For many managers, confrontation is one of the most difficult aspects of their job, so they potentially end up avoiding addressing issues. These issues indirectly affect others’ performance, lower morale, and overall workplace satisfaction.

Handling Challenging Behaviors in the Workplace introduces managers to a new perspective: changing the mindset from a "challenging employee" to a "valuable employee who exhibits challenging behaviors." By adopting a mindset of working together rather than against each other and following the techniques in this course, you will feel more prepared and confident to address issues in a way that creates a positive outcome for all those involved.

This program is appropriate for business professionals at a management level who regularly work with employees and teams to mitigate conflict, encourage engagement, and further productivity.

Learning Outcomes

  • Translate "bad attitudes" into observable behaviors that can be corrected and improve.
  • Identify guidelines for promoting a positive outcome in every challenging situation.
  • Recognize the various types of challenging behaviors, their underlying sources, and how to appropriately address them.
  • Articulate why the challenging behavior is an issue and what the consequences are for not minimizing or changing the behavior.

Program Contents

  • An Ounce of Prevention.
  • Personal Behaviors.
  • Insecure and Disrespectful Behaviors.
  • Negative and Unethical Behaviors.
  • Self-serving and Hostile Behaviors.

How to purchase the RTL

This program is just one of more than 80 titles in the Reproducible Training Library. We recommend you consider buying the entire program library rather than single titles as the cost per title is significantly reduced.

To make your purchase, select the appropriate license for your organization. Your license is determined by your organization's total number of persons employed, not the number of persons you intend to train.

Upon receipt of payment and approval of your license, you will receive an email with links to download your files. All files are provided in unlocked Microsoft Office format. Your download will include:

  • Virtual ILT, Classroom ILT, and Online Self-Study versions
  • Instructor Guide
  • Participant Guide
  • PowerPoint Presentation
  • Course Overview
  • Learning Summary
  • Learning Materials
  • Action Plan
  • Course Evaluation

End User License Agreement (EULA)

By purchasing the RTL you agree to the terms of the End User License Agreement (EULA). Be sure to review the terms of this agreement before making your purchase.

The RTL is sold as an annual license for use by an organization for the training of its employees. The library may not be distributed, sold, shared, rented, or loaned.

Training companies are not eligible for purchase of this product

The RTL may not be purchased by consultant or training providers intending to use the content to train other organizations. Consultants may direct their clients to acquire the license through their HRDQ Affiliate Network link.

Annual renewal required for continued use of this content

Each year on the anniversary of your purchase, if your organization chooses to continue using the library, a RTL Single Title Annual Renewal License must be purchased. If you choose not to renew your license, all licensed content, including customized versions, must be deleted and all use discontinued.

    Suggested add-on: Handling Challenging Behaviors in the Workplace (RTL)

    What is the Reproducible Training Library (RTL)?

    The RTL is a collection of downloadable and customizable courses for virtual and classroom instructor-led training, plus self study learning. This course is one of more than 80 courses in the RTL Complete Collection.

    When making your purchase, choose the correct license based upon your total number of employees in your organization:

    • Business – Less than 5,000
    • Corporate – Between 5,001-10,000
    • Enterprise – More than 10,000

    Course overview

    In a study conducted by the consulting firm McKinsey, 59% of employees reported that they would be happier if their managers addressed problem employees, while only 7% believed their managers were doing so. For many managers, confrontation is one of the most difficult aspects of their job, so they potentially end up avoiding addressing issues. These issues indirectly affect others’ performance, lower morale, and overall workplace satisfaction.

    Handling Challenging Behaviors in the Workplace introduces managers to a new perspective: changing the mindset from a "challenging employee" to a "valuable employee who exhibits challenging behaviors." By adopting a mindset of working together rather than against each other and following the techniques in this course, you will feel more prepared and confident to address issues in a way that creates a positive outcome for all those involved.

    This program is appropriate for business professionals at a management level who regularly work with employees and teams to mitigate conflict, encourage engagement, and further productivity.

    Learning Outcomes

    • Translate "bad attitudes" into observable behaviors that can be corrected and improve.
    • Identify guidelines for promoting a positive outcome in every challenging situation.
    • Recognize the various types of challenging behaviors, their underlying sources, and how to appropriately address them.
    • Articulate why the challenging behavior is an issue and what the consequences are for not minimizing or changing the behavior.

    Program Contents

    • An Ounce of Prevention.
    • Personal Behaviors.
    • Insecure and Disrespectful Behaviors.
    • Negative and Unethical Behaviors.
    • Self-serving and Hostile Behaviors.

    How to purchase the RTL

    This program is just one of more than 80 titles in the Reproducible Training Library. We recommend you consider buying the entire program library rather than single titles as the cost per title is significantly reduced.

    To make your purchase, select the appropriate license for your organization. Your license is determined by your organization's total number of persons employed, not the number of persons you intend to train.

    Upon receipt of payment and approval of your license, you will receive an email with links to download your files. All files are provided in unlocked Microsoft Office format. Your download will include:

    • Virtual ILT, Classroom ILT, and Online Self-Study versions
    • Instructor Guide
    • Participant Guide
    • PowerPoint Presentation
    • Course Overview
    • Learning Summary
    • Learning Materials
    • Action Plan
    • Course Evaluation

    End User License Agreement (EULA)

    By purchasing the RTL you agree to the terms of the End User License Agreement (EULA). Be sure to review the terms of this agreement before making your purchase.

    The RTL is sold as an annual license for use by an organization for the training of its employees. The library may not be distributed, sold, shared, rented, or loaned.

    Training companies are not eligible for purchase of this product

    The RTL may not be purchased by consultant or training providers intending to use the content to train other organizations. Consultants may direct their clients to acquire the license through their HRDQ Affiliate Network link.

    Annual renewal required for continued use of this content

    Each year on the anniversary of your purchase, if your organization chooses to continue using the library, a RTL Single Title Annual Renewal License must be purchased. If you choose not to renew your license, all licensed content, including customized versions, must be deleted and all use discontinued.