A culture of workplace accountability means that employees feel directly responsible for the work they produce and share ownership in eventual outcomes. Maintaining a strong sense of accountability among employees doesn’t only keep morale and a sense of purpose high;...
Every single employee in your organization represents your brand and is responsible for how customers perceive it daily. It’s essential to make sure your customer-facing employees are equipped with the tools and know-how to create an exceptional customer experience. Here...
The most highly functioning organizations achieve their success because their employees are skilled and confident in the work they’re hired to do. So how can you ensure your employees are meeting the requirements of their job descriptions? A Training Needs...
The business landscape is continually changing with thousands of new start-ups forming every year. Some of these disruptors, like Airbnb or Lyft, are entirely transforming their industries. Things are just as volatile in the workplace, with companies continuously reinventing themselves...
Effective coaching is one of the keys to employee success. It's no surprise that many managers see themselves as good coaches. Yet studies show that most managers don't understand what coaching really is, confusing it with micromanaging their employees or...
If you work in an office, you know conflicts are part of the game. In fact, according to a recent study from CPP, 29% of employees say they spend most or all of their time dealing with workplace conflicts.1 But...